The Art of Caring. The Science of Healing


Frequently Asked Questions to Address Most Concerns

People call on us to provide in-home health services for a variety of reasons. Often, a family member or loved one requires specialized care in making the transition from a medical facility into their own home again. Other times, an individual needs our help to minimize the possibility of hospitalization. No matter what the reason, we understand how difficult those situations can be, and we know that getting the right home health care often brings to mind a lot of questions.

Below is a list of the most frequently asked questions we receive. If you have concerns that aren’t addressed here, please get in touch with an e-mail, or call us at 561-395-9101 (toll-free: 800-606-0856.)
We offer skilled nursing and therapeutic services for all people, regardless of their race, color, religion, age, sexual orientation, physical or mental handicap, or national origin. Most often, we bring our services directly to the comfort of our clients' homes with a personalized treatment plan designed to maximize the care they need in a way that helps them to become increasingly self-sufficient. In some situations, people come to know us while they are patients or residents of a medical facility with which we work cooperatively for various services.
But no matter how we develop relationships with our clients, we recognize that each person is unique. And, because we're independently owned and operated, we make sure they get precisely the care they need — not a “one size fits all” level of care that's too often typical of agencies governed by giant corporate chains.

We are based in Delray Beach and send trained health care practitioners to clients throughout Palm Beach and Broward counties. Call if you're uncertain whether we can accommodate your location.

  • Empathy Care, Inc. has been a locally owned and operated premier provider for over 30 years in Palm Beach and North Broward counties. Proudly, Empathy Care, Inc. was recently named one of the Top Home Health Agencies in Florida (, 2022/2020), a Top Agency of the 2019 HomeCare Elite®, a recognition of the top-performing home health agencies in the United States, and acknowledged as a “Torch Award for Ethics Finalist”, by the Better Business Bureau serving Southeast Florida & the Caribbean (April, 2018).  

We provide both skilled and custodial home health care services. Our skilled care is provided by Registered Nurses, Licensed Practical Nurses, Physical Therapists, Occupational Therapists, Speech Therapists, Medical Social Workers... Skilled home health care is ordered by a physician, a plan of care is established which is followed by our clinicians and overseen by a physician. Our home care services are designed to help individuals with everyday non-medical tasks such as, meal preperation, transportation, bathing, dressing, grooming, light housekeeping, grocery shopping and errands. Our skilled and personal care programs are managed and consistently supervised by a Registered Nurse.

Oh, yes! That's part of our process. Once the need for care has been established, a registered nurse makes a home visit to develop a mutually agreeable plan of care. Based on the assessment, the nurse then decides what kind of caregiver would be most effective to meet the client's needs. That caregiver could be a licensed practical nurse, nursing assistant, or home health aide. A physical, occupational or speech therapist might also be assigned. The process is continually supervised and assessed by a registered nurse and/or care manager. In fact, we have a registered nurse on call 24 hours a day.

This can vary tremendously, but we're available for full-time care, part-time care, and even intermittent care. It depends on the client's individualized needs, which are developed in consultation with the client and the client's physician.

We're extremely diligent when we hire staff members. We conduct background screenings of our own, and make sure that candidates also meet or exceed standards required by the State of Florida Agency for Health Care Administration. Finally, we only send people to clients who are insured and bonded. Our practitioners must have high-level skills, experience, and self-initiative. We also make sure they have a track record for being reliable and compassionate. Additionally, our staff receives continuing education and training to ensure they provide the best care available today — and tomorrow.

We accept Traditional Medicare, Private Pay, all Long Term Care Insurance and some Medicare Advantage plans that we are contracted with and a provider for.

There is no rate change for Medicare clients. However, for private pay and insurance clients, we do use a rate differential for holidays, billed at time and a half.

To provide continuity of care we always try to send the same caregiver for each visit. Now and then, a conflict in schedules might prompt a situation in which we have to send a different person, but that doesn't happen very often.

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